Privacy Policy
Last updated: September 2, 2026
AutoDoor Experts (“we,” “us,” or “our”) supplies, installs, and services automatic and pedestrian door hardware for commercial and institutional clients in Ontario. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, our client and technician portals, or otherwise do business with us. We are committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Business contact information (name, company, job title, email address, phone number, business address).
- Project and service details (site addresses, equipment models, door hardware specifications, quote requests, scope of work, scheduling preferences, and service history).
- Account credentials for our client and technician portals (username, hashed password, role).
- Payment and invoicing information (invoice amounts, payment status, and, where applicable, billing details processed through our payment or invoicing tools). We do not store full credit card numbers on our own servers.
- Communications you send us (emails, portal messages, quote uploads and PDF specification documents).
- Technical information such as IP address, browser type, and pages visited, collected automatically through standard web server and analytics logs.
2. How We Use Your Information
- To prepare and deliver quotes, invoices, and project documentation.
- To schedule site visits, installations, and service calls, including coordination through Google Calendar for appointment scheduling.
- To communicate with you about your account, orders, service requests, and account-related notifications by email.
- To operate and maintain the security of our client and technician portals.
- To process payments and maintain accurate billing and accounting records.
- To comply with legal, tax, and regulatory obligations.
- To improve our website, services, and internal operations.
3. Disclosure of Information
We do not sell your personal information. We may share information with:
- Service providers who support our operations, such as our website hosting provider, email delivery (SMTP) provider, and calendar/scheduling provider (Google Calendar), solely to the extent needed to provide those services to us.
- Our own technicians and staff, on a need-to-know basis, to fulfill installation and service work.
- Regulatory or law enforcement authorities where required by law.
- A successor entity in the event of a business sale, merger, or reorganization, subject to equivalent privacy protections.
4. Data Storage and Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction, including access controls, role-based portal permissions, and secure hosting infrastructure. Payment and invoicing data are only accessible to authorized administrative staff. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
5. Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including ongoing service relationships, warranty periods, and applicable tax, accounting, and legal record-keeping requirements.
6. Your Rights
Under PIPEDA and applicable Ontario privacy law, you have the right to access the personal information we hold about you, request corrections, and withdraw consent for certain uses (subject to legal or contractual restrictions). To make a request, contact us using the information below.
7. Third-Party Services
Our portals and scheduling tools rely on third-party services, including Google Calendar for appointment scheduling and an SMTP provider for transactional email delivery. These providers process limited data (such as scheduling details or your email address) strictly to deliver those services on our behalf, under their own applicable privacy and security practices.
8. Cookies
Our website and portals may use cookies or similar technologies necessary for login sessions, security (such as nonce validation), and basic site functionality. We do not use cookies for third-party advertising.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date above indicates the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: [email protected].